Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information.
Efficient Heating and Cooling ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you use our services or visit our website.
Information We Collect
We may collect information that you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Service address and property details
- Payment and billing information
- Service history and maintenance records
- Communications and correspondence with our team
We may also automatically collect certain information when you visit our website, such as IP address, browser type, device information, and pages visited.
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and complete service requests
- Process payments and send invoices
- Send service reminders and maintenance notifications
- Respond to inquiries and provide customer support
- Improve our services and website experience
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our business (e.g., payment processors, scheduling software) and who are contractually obligated to protect your data. We may also disclose information when required by law or to protect our rights and safety.
Text Messaging (SMS)
If you provide your mobile number and opt in — for example, by checking the SMS consent box on a form on this site — you agree to receive recurring text messages from Efficient Heating and Cooling related to your inquiry, appointments, service, and account. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase.
No mobile information is shared with third parties or affiliates for marketing purposes. Mobile phone numbers and SMS consent collected for text messaging will not be shared with, sold, or rented to third parties or affiliates for their own marketing. Numbers may be disclosed only to the messaging providers that deliver the texts you requested on our behalf.
Third-Party Services and Analytics
Our website uses third-party analytics and tag-management services, such as Google Analytics and Google Tag Manager, to understand how visitors use the site — for example, which pages are viewed, how long visits last, and how visitors found us. These services collect information (such as IP address, device identifiers, and browsing activity on this site) through cookies and similar technologies, subject to their own privacy policies.
When you call a phone number listed on this website, the call may be routed through a call-tracking service so we can understand which pages and campaigns generate calls and can improve our customer service. Online booking is provided through a third-party scheduling platform whose own privacy policy applies to information you submit there.
Data Retention
We keep personal information only as long as it is reasonably needed for the purposes described in this policy — for example, to maintain accurate service history for your property, honor warranties and maintenance agreements, meet bookkeeping and tax requirements, and resolve disputes. When information is no longer needed, we delete it or de-identify it in a manner consistent with applicable law.
Children's Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it promptly.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website may use cookies and similar technologies to enhance your experience, analyze site traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may limit certain functionality on our site.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Object to or restrict certain processing
To exercise these rights, please contact us using the information below.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Efficient Heating and Cooling
Email: [email protected]
Phone: (405) 570-2758
Your Privacy Choices
Your California Privacy Rights — Do Not Sell or Share My Personal Information. This section applies to California residents and supplements the rest of this Privacy Policy, under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).
Categories of personal information we collect. Through this website, Efficient Heating and Cooling collects: identifiers and internet activity collected by analytics tools (such as cookie identifiers, IP address, device/browser information, and pages viewed via Google Analytics and Google Tag Manager); contact information you submit through our forms (such as name, email address, phone number, and service details); and, where call tracking is in use, phone call metadata (such as the number dialed, caller ID, and call duration).
"Selling" and "sharing." We do not sell personal information for money. However, the use of third-party analytics and advertising cookies that support cross-context behavioral advertising may constitute "sharing" (and in some cases "selling") of personal information as those terms are defined by the CPRA.
Your rights. California residents have the right to opt out of the sale or sharing of personal information (Cal. Civ. Code §1798.120, §1798.121 — including limiting use of sensitive personal information), the right to know what personal information we collect, use, and disclose, the right to request deletion, the right to request correction of inaccurate personal information, and the right not to receive discriminatory treatment for exercising any of these rights.
How to opt out of sale/sharing. You can opt out in either of two ways: (1) use the consent choice presented on this website (or the "Do Not Sell or Share My Personal Information" link in the footer of every page, which brings you to this section), and decline non-essential cookies; or (2) enable the Global Privacy Control (GPC) signal in your browser — this website honors GPC automatically as a valid opt-out of sale/sharing, with no further action required.
Contact. To exercise any of these rights — your right to know, delete, or correct under US state law — or to ask any question about this section, contact Efficient Heating and Cooling at (405) 570-2758 or [email protected] . We will verify your request and respond within the timelines required by law.
Last updated: July 6, 2026.